Does Rudeness Really Matter? The Effects of Rudeness on Task Performance and Helpfulness
通过三项实验，研究了粗鲁行为（来自权威、第三方或想象）如何降低员工在常规和创造性任务上的表现，并减少帮助行为，发现认知过程的中介作用。
In three experimental studies, we provided an empirical test of how rudeness affects task performance and helpfulness. Different forms of rudeness—rudeness instigated by a direct authority figure, rudeness delivered by a third party, and imagined rudeness—converged to produce the same effects. Results from these studies showed that rudeness reduced performance on routine tasks as well as on creative tasks. We also found that rude behavior decreased helpfulness. We examined the processes that mediated the rudeness-performance relationship and found evidence that disruption to cognitive processes fully mediated that relationship.