Business Planning Practices of Family-Owned Firms within a Quality Framework
研究了572家小型家族企业，发现整合跨职能的质量管理方法（包括家族/企业界面管理）对企业成功（一致性和收入）有显著贡献，其中客户声誉是最重要的商业目标。
Study purpose is to investigate the contribution of an integrated, interfunctional approach to quality management, inclusive of family/business interface management, to the success of 572 small family firms, using multiple measures of success (congruity and business revenues). A positive customer reputation was the most important business goal for 44.6 percent of firms. Interface and business management significantly explained business revenue and congruity between business and family while controlling for owner and business characteristics. Family/business interface management explained 9.7 percent of congruity variance and 8.2 percent of gross revenue variance, whereas business management explained 3.3 percent of congruity variance and 2.2 percent of gross revenue variance.