Getting the Measure of Emotion - and the Cautionary Tale of Emotional Intelligence
批判性地审视了组织行为学中情感测量的兴起，指出心理测量学将情感“框定”的做法在认识论和现象学上存在问题和限制，并以情商为例说明测量赋予测量者权力和声望，却对被分类者产生不良后果。
This article examines critically the recent growth of emotion measurement in organizational behaviour. The epistemological and phenomenological consequences of psychometrically ‘boxing’ emotion are, it is argued, problematic and restrictive. This may be seen in the power and professional prestige it affords to the measurers and in the consequences to those classified by measurement. This is particularly so when an emotion is presented as key to personal or organizational success. Emotional intelligence is a strong illustration of these issues, where ‘experts’ ascribe positive value to people with high emotional intelligence quotients (EQ), and low EQs are regarded as suitable cases for training. How can emotion be ‘known’, other than through measurement and numbers? The article suggests some different approaches towards researching an important, but enigmatic, concept.