The Influence of Task Interruption on Individual Decision Making: An Information Overload Perspective
通过两个实验，研究了中断频率和内容差异如何影响个体在简单和复杂任务上的决策表现，发现中断能提升简单任务表现但降低复杂任务表现。
ABSTRACT Interruptions are a common aspect of the work environment of most organizations. Yet little is known about how interruptions and their characteristics, such as frequency of occurrence, influence decision‐making performance of individuals. Consequently, this paper reports the results of two experiments investigating the influence of interruptions on individual decision making. Interruptions were found to improve decision‐making performance on simple tasks and to lower performance on complex tasks. For complex tasks, the frequency of interruptions and the dissimilarity of content between the primary and interruption tasks was found to exacerbate this effect. The implications of these results for future research and practice are discussed.