Bureaucratic Systems’ Facilitating and Hindering Influence on Social Capital
研究了银行官僚体系（正规化、管理连续性、客户导向）如何影响中小企业高管与银行经理之间社会资本的关系维度与认知维度。
This study demonstrates how banks’ bureaucratic systems (i.e., formalization, management continuity, customer orientation) are associated with social capital's relational and cognitive dimensions. We collected survey data from a matched sample of 884 small– and medium–sized enterprises (SME) executives and 217 bank managers across 22 banks to test hypothesized relationships. Our results showed that formalization is negatively associated with both dimensions of social capital, while management continuity and customer orientation are positively associated with them. These results are a first step in answering calls in the literature to study bureaucratic systems’ influence on social capital. Theoretical and future research implications are discussed.