The seven deadly sins of outsourcing
基于对欧美近百家外包项目的调查，总结了导致外包失败的七种常见错误，包括外包不该外包的活动、选错供应商、合同不完善等，并对比成功案例提炼最佳实践。
Executive Overview While outsourcing is a powerful tool to cut costs, improve performance, and refocus on the core business, outsourcing initiatives often fall short of management's expectations. Through a survey of nearly a hundred outsourcing efforts in Europe and the United States, I found that one or more of seven “deadly sins” underlie most failed outsourcing efforts: (1) outsourcing activities that should not be outsourced; (2) selecting the wrong vendor; (3) writing a poor contract; (4) overlooking personnel issues; (5) losing control over the outsourced activity; (6) overlooking the hidden costs of outsourcing; and (7) failing to plan an exit strategy (i.e., vendor switch or reintegration of an outsourced activity). Outsourcing failures are rarely reported because firms are reluctant to publicize them. However, contrasting them with more successful outsourcing efforts can yield useful “best practices.”