Suboptimal Assessment of Interunit Task Interdependence: Modes of Integration and Information Processing for Coordination Performance
研究了全球物流支持组织中，对跨单位任务相互依赖性的感知误差如何导致整合模式选择偏差，进而降低协调绩效，对管理者优化跨部门协作有参考价值。
This investigation extends previous research on cross-functional integration. Building on earlier theoretical development, a graduated sequence of modes of integration is tested in relation to interunit task interdependence in a global logistics support organization. This research addresses the question of what effects are associated with perceptual error in the assessment of interunit task interdependence. The results demonstrate that as the deviation between perceived and latent interdependence increases, the deviation between optimal and observed integration modes increases. These deviations are found to occur in over 30% of the cases. In addition, this research addresses the question of what effects are associated with the suboptimal implementation of modes of integration. The results demonstrate that as the deviation between optimal and observed integration modes increases, coordination performance decreases. The implications for theory and practice of improved coordination performance and information processing theory are discussed.