Resistance to Change: The Rest of the Story
挑战了将抵制变革视为非理性、功能失调的片面观点，指出变革推动者自身的作为或不作为也会引发抵制，并认为抵制可以成为变革的资源。
Prevailing views of resistance to change tell a one-sided story that favors change agents by proposing that resistance is an irrational and dysfunctional reaction located "over there" in change recipients. We tell the rest of the story by proposing that change agents contribute to the occurrence of resistance through their own actions and inactions and that resistance can be a resource for change. We conclude by proposing how resistance might be restructured.