Control and Dignity in Professional, Manual and Service-Sector Employment
研究通过分析154份工作场所民族志，发现专业岗位的劝说性控制提升尊严但增加压力，而体力与服务岗位的强制性控制则侵蚀尊严，并探讨了改善策略。
This study investigates implications of complex control combinations applied in manual, service and professional occupations for expressive, behavioral and emotional aspects of workplace dignity. Qualitative comparative analyses of 154 content-coded workplace ethnographies suggest that professionals encounter persuasive ‘bundles’ of control that enhance expressive and behavioral manifestations of dignity as well as pride. However, these benefits come at the expense of high levels of stress associated with internal drives and externally driven normative orientations and behaviors. Workers in manual and service occupations confront a broader array of approaches, including coercive control combinations that erode pride and effort by dehumanizing workers and inviting abuse. Furthermore, the benefits of persuasive control combinations in these settings are mitigated by supplementary constraints, which promote maintenance of a protective distance from employers that may also help to limit stress. The paper concludes with organizational strategies for curbing abuse in coercive manual and service environments and a discussion of changes necessary to address the problem of stress in the professions.