Maximizing Business Returns to Corporate Social Responsibility (CSR): The Role of CSR Communication
分析了企业如何通过有效沟通CSR活动来提升利益相关者态度和行为，从而最大化商业回报，并提出了一个CSR沟通的概念框架。
By engaging in corporate social responsibility (CSR) activities, companies can not only generate favorable stakeholder attitudes and better support behaviors (e.g. purchase, seeking employment, investing in the company), but also, over the long run, build corporate image, strengthen stakeholder–company relationships, and enhance stakeholders' advocacy behaviors. However, stakeholders' low awareness of and unfavorable attributions towards companies' CSR activities remain critical impediments in companies' attempts to maximize business benefits from their CSR activities, highlighting a need for companies to communicate CSR more effectively to stakeholders. In light of these challenges, a conceptual framework of CSR communication is presented and its different aspects are analyzed, from message content and communication channels to company‐ and stakeholder‐specific factors that influence the effectiveness of CSR communication.