When Workers Flout Convention: A Study of Workplace Incivility
通过多方法、多学科归纳分析，探讨职场不文明行为的本质及其与其他职场不当行为的区别，并揭示其对员工和组织的潜在影响。
Many organizations are concerned about the potential for workplace aggression and violence, yet pay little heed to lesser forms of interpersonal and organizational mistreatment. Drawing from knowledge and experiences of managers, attorneys, law enforcement officers and emergency medical professionals, we report a multi-method, multidisciplinary inductive study addressing two questions: (1) what is the nature of workplace incivility and how does incivility differ from and fit among other types of workplace mistreatment; and (2) what are some implications of incivility for employees and organizations?