The effect of information technology on learning in professional service organizations
研究专业服务组织中组织经验与生产率的关系，发现信息技术若融入生产过程则提升生产率，仅用于记录或收集信息则无效。
Abstract This study examines the relationship between organizational experience and productivity in a professional service organization. The research addresses a gap in the existing literature with respect to organizational experience models in service organizations. Our findings confirm a significant, positive relationship between organizational experience and productivity. In addition, we investigate the effect of information technology on the relationship between organizational experience and productivity. The findings indicate that information technology which becomes a part of the production process is associated with productivity improvements, while information technology which merely documents or collects information is not.