Managing I/S Design Teams: A Control Theories Perspective
结合管理者控制和团队成员控制，探讨影响信息系统设计团队绩效的控制行为，发现高绩效团队中管理者注重过程控制、成员注重结果控制。
The control relationship between project managers and team members is a central aspect of the working of any Information System (I/S) design team. This paper combines research on managerial control and team-member control in order to explore a range of control behaviors that can affect the performance of an I/S design team. Measures are developed and validated for managerial control and team-member control from both an outcome and a process perspective. Results from a study of 41 actual I/S design teams indicate that high-performing teams exhibit high process control by managers and high outcome control by team members. The results also support the proposition that both managerial and team-member control coexists and that increases in the total level of control behavior is positively correlated with performance.