Global Sourcing of Services: Risk, Process, and Collaborative Architecture
研究了企业进行变革性全球服务采购时，管理者的风险感知、容忍度及风险缓解措施如何影响其决策，并通过案例展示了建立协作架构的过程。
The global sourcing of services offers high returns but is also associated with high risks. The extent to which firms engage in ‘transformational’ global sourcing (i.e., global sourcing implying considerable changes in the home organization) chiefly depends on management's comfort zone which, in turn, is determined by managers' risk perceptions, risk tolerance, and ability to employ risk‐reducing measures. Many firms move into transformational global sourcing more or less deliberately. However, as the human asset specificity of the global sourcing operation increases, managers find themselves out of their comfort zones and a desire for a new collaborative architecture arises. An illustrative company case exemplifies the process of establishing such a collaborative architecture.