An Integrative Model of Experiencing and Responding to Mistreatment at Work
提出一个整合模型，解释个体如何判断自己遭受不公对待并做出回应，将冲突管理研究中分散的因素联系起来，对组织行为与冲突解决领域的研究者有用。
Conflict management research generally has focused on some aspects of conflict in organizations—for example, the predictors or consequences of using a particular dispute resolution method—with little theory to explain how various aspects of the process fit together. We present a model that integrates these factors and specifically focuses on the dynamic processes by which an individual concludes that he or she has been mistreated and responds to the mistreatment.