Situational and dispositional predictors of displays of positive emotions
研究考察了商店繁忙程度、顾客需求等情境因素以及外向性、神经质等人格特质如何影响员工展现积极情绪，发现顾客需求和外向性有正向作用，神经质有负向作用。
Abstract The study examined the effects of situational (store busyness and customer demand) and dispositional (extraversion, neuroticism, and psychoticism) factors on the display of positive emotions. We found that for situational factors, customer demand was positively related to displayed positive emotions. For personality factors, extraversion was positively related to displayed positive emotions and neuroticism was negatively related to displayed positive emotions. Usefulness analysis showed that both situational and personality factors contributed significantly to explain the level of positive displayed emotion. Copyright © 2003 John Wiley & Sons, Ltd.