Managing Intractable Identity Conflicts
基于冲突管理、社会认同和组织认同理论，提出棘手身份冲突解决模型，描述冲突双方身份如何通过多阶段转变以实现群体和谐。
Identity is often at the heart of ongoing intergroup conflicts in organizations. Drawing from theories of conflict management, social identity, and organizational identification, we develop the intractable identity conflict resolution model, which delineates a multiphase process by which the conflicting parties’ identities shift in order to permit eventual intergroup harmony.