Remote control and maintenance outsourcing networks and its applications in supply chain management
通过文献综述和四个工业案例，分析了电子商务技术对维护管理和供应链运营的影响，探讨了远程维护应用中供应链的网络组织水平，并提出了一个分类框架来理解网络成员关系及影响系统引入的变量。
Abstract The paper analyzes the impact of e‐business technologies on maintenance management and supply chain operations. The aim of this work is to investigate the network organization level of supply chains in case of remote maintenance application and to understand how maintenance policies are coupled with information technology (IT) solutions. To this purpose two literature reviews are presented: firstly, on the supply chain and network integration, and then on the evolution of maintenance using information technology. Following this, the paper present four specific industrial case‐studies of eMRO network organisation. They have been chosen as reference models from a set of practical applications and pilot tests performed by the authors in different production sectors in the last 5 years. Technology complexity environments, maintenance outsourcing level, and supply chain integration context are discussed for each case‐studies with particular regards to the profitable forms of collaboration provided by the introduction of IT and the Web. This analysis work toward the development of a framework useful to: (1) classify different e‐maintenance systems and understand the relationships between the different members of the network, and (2) identify the variables which can influence the introduction and development of the systems.