TQM practice in maquiladora: Antecedents of employee satisfaction and loyalty
研究验证了高层管理承诺、人力资源导向的全面质量管理实践与员工满意度、忠诚度之间的关系，发现员工授权、团队合作和薪酬显著提升满意度，进而增强忠诚度，且员工培训在高层管理承诺与授权、团队合作之间起中介作用。
Abstract In this study, we investigate the transferability of TQM practices to offshore manufacturing firms by validating direct and indirect relationships among top management commitment, HR‐focused TQM practices, employee satisfaction, and employee loyalty. Our research objective is to isolate critical TQM practices that would enhance employee satisfaction and loyalty among maquiladora workers. On‐site surveys were conducted at two leading maquiladora firms that have long implemented TQM. The statistical results indicate that employee empowerment, teamwork, and employee compensation have a significant and positive influence on employee satisfaction. The improved employee satisfaction leads to a higher level of employee loyalty. In addition, the results indicate that the effects of top management commitment on employee empowerment and teamwork are significantly mediated by employee training, implying that the success of employee empowerment and quality teams can be dependent upon the level of employee training.