The Influence of Managerial Accounts on Employees’ Reactions to Negative Feedback
研究发现，管理者在给出负面反馈时使用不同类型的解释（如让步、借口、辩解）能减少员工的愤怒并提升公平感，其中让步还能增加员工改变行为的意愿，而拒绝则无效。
Despite the prevalent assumption that feedback consistently improves performance, recent scholars have suggested that at times negative feedback can have an unfavorable effect on employees’ attitudes and behaviors. This study proposes that such detrimental effects can be minimized through the use of managerial accounts. The results indicated that the type of account can influence employees’ reactions. Concessions, excuses, and justifications reduced employees’ anger and increased perceived interpersonal fairness; concessions also increased intentions to change behavior. Refusals, in contrast, did not influence employees’ reactions. The influence of excuses was augmented when used in conjunction with concessions but attenuated when combined with refusals. These findings suggest that organizations could benefit from training managers to understand the impact of accounts in the negative feedback context.