MANAGING FROM THE BOUNDARY: THE EFFECTIVE LEADERSHIP OF SELF-MANAGING WORK TEAMS.
通过深度访谈和调查，研究了自我管理工作团队的外部领导者如何通过跨越边界建立关系、收集信息、说服支持并赋能团队，从而实现有效领导。
We used in-depth critical incident interviews with the external leaders of self-managing work teams and their team members, and interviews and surveys provided by managers, to understand how effective leader behaviors and strategies unfold over time. Content analyses of the data produced a process model showing that effective external leaders move back and forth across boundaries to build relationships, scout necessary information, persuade their teams and outside constituents to support one another, and empower their teams to achieve success.