Employee Responses to Technologically-Driven Change: The Implementation of Office Automation in a Service Organization
研究员工对办公自动化系统的长期反应，基于概念框架分析个体差异、实施过程与结果的关系，发现输入因素与促进/阻碍因素直接影响结果，但中介作用部分成立。
The purpose of this research is to study employee responses to a new office automation system over an extended period of time. Following the conceptual framework proposed by O'Connor, Parsons, Liden, and Herold (1990), constructs of interest were categorized as individual differences, implementation outcomes. The research occurred in a life insurance trade association over an 18-month period. Three waves of questionnaires focused on different parts of the conceptual framework. Support was found for the direct relationships between inputs, facilitators (or resistors), and outcomes. The role of facilitators/resistors as intervening variables received mixed support. These results and others are discussed in the context of a conceptual model and future research suggestions are made.