Managing High Reliability Organizations
研究了那些长期近乎无差错运行的高风险组织的特点，帮助管理者判断自身组织是否危险，并探讨如何减轻可能导致灾难的设计策略的负面影响。
On a worldwide basis, a growing number of organizations operate in ways that can result in catastrophic consequences. Within this set of potentially hazardous organizations, there are a number that have operated nearly error free for long periods of time. This article examines what characterizes their operations and how managers can know whether their organizations are hazardous or potentially hazardous. The article also explores the steps that can be taken to ameliorate the potentially negative effects of design strategies that might result in catastrophic outcomes.