The Forgiving Organization: A Multilevel Model of Forgiveness at Work
提出了工作场所宽恕的多层次模型，将宽恕氛围定义为组织层面的现象，解释员工为何及何时以亲社会方式应对冲突，并探讨其形成机制与跨层次影响。
We introduce a multilevel model of workplace forgiveness and present forgiveness climate as an organizational-level phenomenon that explains when and why employees respond to conflict prosocially. We begin with an examination of the core cultural values that allow forgiveness climates to emerge, including restorative justice, compassion, and temperance. We then explore how the organizational environment, organizational practices, and leader attributes produce these core cultural values and facilitate forgiveness climate emergence. Drawing from a sensemaking perspective, we subsequently examine the cross-level impact of forgiveness climate on individual employees, as well as the boundary conditions of these effects. We conclude with a discussion of our model's contributions and implications for future theory building and empirical research.