The Metamorphosis of Workplace Conflict
基于文献综述和实地调研，探讨下属用间接非正式方式“报复”的多种原因和互动本质，用“变形”隐喻描述未解决冲突如何随时间扭曲变化，并分为四类，对管理者理解长期、社会、情感维度的冲突有启发。
The indirect and informal ways subordinates use to ‘get even’ are explored based on a literature review and fieldwork. The multiple causal factors at work and the interactive nature of these scenarios make chaos theory applicable. The metaphor of ‘metamorphosis’ is used to describe how unresolved conflicts twist and change form over time. Five case examples from the USA are included as illustrations. The transformations conflicts undergo are categorized into four forms: namely, the restatement of an issue, pressure tactics, acts of retribution and compensatory acts. The tactics and meanings that are commonly associated with each category are described. Previously, conflicts have been framed narrowly in short-term, individualistic, rational and substantive terms. Much can be learned by viewing these situations in long-term, social, interactive, emotional and symbolic terms. Elements of subordinate subcultures often come into conflict with the dominant organization culture. These clashes produce unique and unpredictable relational shifts. One must strive to accurately interpret these chaotic transformations in the parties’ day-to-day interactions to determine if and when course corrections are necessary.