Utility of OCB
研究考察了任务相互依赖如何调节组织公民行为对群体绩效的影响，发现高相互依赖的群体中OCB提升绩效，低相互依赖的群体中OCB则无益甚至有害。
Building on recent developments in resource allocation theory as applied to organizational citizenship behavior (OCB), the authors examine task interdependence as a contingency factor in the utility of group members’ OCBs for group performance. In a lagged field study, members of 46 work groups in six organizations rated their groups’ task interdependence, and group leaders rated groups’ OCBs. After six months, customers rated each group’s performance. OCB correlated positively with the performance of task-interdependent groups but had a neutral to negative association with the performance of task-independent groups. Consistent with this group-level resource allocation framework, the moderating role of task interdependence varied by dimensions of OCB: helping, civic virtue, and sportsmanship. The authors discuss the practical and theoretical implications of decisions about allocating a key resource—time—to OCB in work groups.