Building Trust in Multi-stakeholder Partnerships: Critical Emotional Incidents and Practices of Engagement
研究跨国企业、政府与土著人民等多方伙伴关系中信任建立的动态过程，发现关键情感事件是信任转折点，而参与实践能将负面情绪转化为正面情绪。
This paper explores trust-building in multi-stakeholder partnerships. Through an analysis of the development of one multi-stakeholder partnership between a multinational corporation, two levels of government, and local indigenous peoples, we found that trust-building is a dynamic process in which emotionality plays a key role. Critical emotional incidents can unexpectedly punctuate the partnership process, serving as turning points in the development of trust. We also found that the practices used by the partners to navigate these incidents transformed negative emotions into positive ones. We theorize on the role that critical emotional incidents and emotional engagement practices play in multi-stakeholder partnerships.