Knowledge Management and Competition in the Consulting Industry
分析了知识管理如何改变管理咨询行业的生产技术，指出其具有规模报酬递增特性，可能导致行业洗牌，并讨论了咨询公司可采取的策略。
This article analyzes how Knowledge Management (KM) is likely to affect competition in the management consulting industry. KM represents a fundamental and qualitative change in this industry9s basic production technology. Because management consultants acquire information directly from their customers, for these firms, KM technology exhibits increasing returns to scale. As such, although KM clearly represents an opportunity for some consultants to build a sustainable competitive advantage, it is likely to lead to a shake-out. Based on the industry9s early experience with KM systems, this article describes a number of possible future outcomes as well as strategies that consultants can follow.