Interdisciplinary Teams and the Control of Clients: A Sociotechnical Perspective
从社会技术视角研究跨学科团队如何可能增加对客户的不当控制，以智障服务为例，揭示职业与居住项目团队“汇集”控制机制损害组织目标的现象。
The literature on interdisciplinary teams discusses the relations between professionals independently of issues related to client processing. With a sociotechnical perspective, this paper examines how interdisciplinary work may well generate increased opportunities for unwarranted client control. A case example from the services for the mentally handicapped demonstrates how team members from vocational and residential programs "pool" control mechanisms in a way that compromises their primary organizational goals; such pooling may be a phenomenon that occurs in other fields too. Sociotechnical concepts elucidate how interprofessional relations affect and are affected by client-worker interactions, suggesting stricter criteria for evaluating technically-required cooperation in settings where the control of clients is an important contingency for workers. It is also argued that administrators should monitor team decisions, in particular those related to which clients cross what organizational boundaries, when, and why.