Managing human resources in information technology: Best practices of high performing supervisors
通过对IT专业人士的焦点小组访谈和高绩效主管的深度访谈，发现最佳管理实践分为任务导向和人员导向两类，并针对IT工作环境的独特挑战进行了调整。
Abstract Focus groups with information technology (IT) professionals and interviews with high‐performing IT supervisors were content‐analyzed to discover best supervisory practices.The focus is on how these best practices address challenges commonly confronted in the IT work environment. Consistent with classic leadership theory, best practices fell into two major categories: task‐focused (boundary spanning, performance management, employee involvement, training and development) and person‐focused (relationship building, mentoring, stress management, work‐family balance) practices. Results demonstrate that while leadership practices effective with other types of professionals also are appropriate for IT professionals, these practices can be tailored to address unique IT demands. © 2007 Wiley Periodicals, Inc.