A theory‐based measure of conflict management strategies in the workplace
研究开发并检验了两种版本的冲突处理测试量表，通过谈判实验和验证性因素分析证明其具有良好的心理测量学特性，可用于评估职场中的问题解决、强制、退让、回避及折中策略。
Abstract Conflict management influences individual wellbeing, group performance and organizational effectiveness. This research examined the psychometric qualities of two versions of the newly developed test for conflict handling. The lean version (Study 1 and 2) included problem solving, forcing, yielding and avoiding as distinct conflict management strategies, and the expanded version (Study 3) also included compromising. A negotiation study (Study 1) showed substantial convergence between self‐reports, opponent‐reports and observer rated behavior for problem solving, forcing and yielding, but not for avoiding. In Study 2 and Study 3 the psychometric properties were examined of the lean and the expanded version, respectively. Confirmatory factor analyses revealed good to excellent psychometric qualities of both versions of the scale. We conclude that the scale is a parsimonious, flexible and valid instrument to assess conflict management strategies at work. Copyright © 2001 John Wiley & Sons, Ltd.