Making a Technological Innovation Work: Collaboration to Solve Problems
研究员工如何通过协作解决技术实施中的问题，基于对50名零售店员的访谈，发现合作目标与互动能提升进度、效率和信心。
How employees depend and interact with each other can affect their ability to solve problems and implement innovations. Fifty retail store personnel were interviewed on specific difficulties they had to cope with as they used their new laser scanning technology. Results indicate that cooperative goals and interaction contributed to progress, efficiency, and confidence. The study identifies antecedents to cooperative and competitive goals and categorizes and describes cooperative and competitive problem-solving behaviors and their consequences on the organization.