Using the Process/Content Framework: Guidelines for the Content Expert
为家族企业咨询师总结了过程/内容框架的关键概念，并提供了指南和案例，帮助内容专家在咨询中更有效地切换视角，也帮助家族企业选择所需专家。
Family business consultants, whatever their profession of origin, can make use of the distinction between what people say (content) and how they say it (process). This article summarizes some key concepts that process experts draw from family systems, organization development, and conflict resolution/negotiation theories to formulate a process/content framework. We suggest guidelines, illustrated with case examples, that can help family business consultants who are content experts move more thoughtfully and effectively between these two ways of viewing a family business. These guidelines can also help family businesses choose between the process or content experts they may need in different situations.