Method and Psychological Effects on Learning Behaviors and Knowledge Creation in Quality Improvement Projects
探讨六西格玛项目中方法驱动与心理驱动两种知识创造机制的不同作用，发现方法机制直接影响学习行为，心理机制直接影响知识创造，且两者效果互补但独立。
This study investigates two mechanisms of knowledge creation—one that is method driven and the other that is psychologically driven. Results show that the two mechanisms have different effects on the learning behaviors and knowledge created in Six Sigma projects. The method mechanism directly influences learning behaviors, while the psychological mechanism directly affects knowledge creation. The effects of both mechanisms on knowledge creation are complementary, yet independent. Findings suggest that the value of adhering to a method may lie in modifying the learning behaviors that subsequently create knowledge. When a firm adopts a quality program such as Six Sigma, the method and the degree of its adherence can shape how the firm innovates and creates knowledge.