Is Negative Attention Better Than No Attention? The Comparative Effects of Ostracism and Harassment at Work
通过三项实地研究，比较了工作场所中排斥与骚扰的发生频率和影响，发现排斥比骚扰更普遍、更隐蔽，且对员工归属感、幸福感和离职行为的负面影响更大。
Ostracism has been recognized as conceptually and empirically distinct from harassment. Drawing from theory and research that suggests that employees have a strong need to belong in their organizations, we examine the comparative frequency and impact of ostracism and harassment in organizations across three field studies. Study 1 finds that a wide range of employees perceive ostracism, compared with harassment, to be more socially acceptable, less psychologically harmful, and less likely to be prohibited in their organization. Study 2 surveyed employees from a variety of organizations to test our theory that ostracism is actually a more harmful workplace experience than harassment. Supporting our predictions, compared with harassment, ostracism was more strongly and negatively related to a sense of belonging and to various measures of employee well-being and work-related attitudes. We also found that the effects of ostracism on well-being and work-related attitudes were at least partially mediated by a sense of belonging. Study 3 replicated the results of Study 2 with data collected from employees of a large organization and also investigated the comparative impact of ostracism and harassment on employee turnover. Ostracism, but not harassment, significantly predicted actual turnover three years after ostracism and harassment were assessed, and this was mediated by a sense of belonging (albeit at p < 0.10). Implications for theory, research, and practice are discussed.