超越纠错:主管与下属在不公正后的和解

Beyond righting the wrong: Supervisor-subordinate reconciliation after an injustice

HUMAN RELATIONS · 2010
被引 52
人大 AABS 4

中文导读

研究职场不公正事件后主管与下属如何和解,分析受害者归因、公平敏感性及关系特征对和解需求的影响,并探讨成功和解带来的宽恕与信任恢复。

Abstract

We propose a future-oriented model that focuses on the reconciliation of the supervisor—subordinate relationship after a workplace injustice. First, we propose factors associated with the victim’s sensemaking process that influence the need for relationship reconciliation efforts: the seriousness of the violation, blame attribution, and equity sensitivity. We address the moderating effects of relationship characteristics, such as the existing trust reservoir and level of interdependence. Next, we propose that relationship outcomes will be influenced by characteristics of the relationship repair effort. Lastly, we examine the outcomes of successful reconciliation: forgiveness and restored trust and the moderating effects of victim characteristics.

组织行为学社会心理学领导力职场关系