学习、遗忘与销售

Learning, Forgetting, and Sales

Management Science · 2008
被引 30
人大 A+FT50UTD24ABS 4*

中文导读

探讨商家为何频繁打折促销,认为这是为了让不了解产品的消费者愿意试用并了解产品是否适合自己,同时考虑已了解产品的消费者可能遗忘或改变偏好。研究发现,消费者遗忘速度越快,打折越频繁、折扣越深;学习速度越快,打折也越频繁。

Abstract

Sellers of almost any product or service rarely keep their prices constant through time and frequently offer price discounts or sales. This paper investigates an explanation of sales as a way for uninformed consumers to be willing to experience the product, and learn about its fit, and where informed consumers may forget about (or change) their preferences. We investigate the role of the rate of consumer forgetting on the timing between sales, and of the rate of consumer learning and menu costs on the length of a sale. The rate of consumer forgetting can be linked to the length of purchase cycle and the level of consumer involvement. We show that the discount frequency and the discount depth are increasing in the rate of consumer forgetting, and that the discount frequency is increasing in the learning rate. The duration of a sale is increasing in the rate of consumer forgetting and the rate of consumer learning.

消费者学习消费者遗忘销售频率折扣深度