UNDERSTANDING INDUSTRIAL CRISES[1]
提出了一个理解工业危机的概念框架，通过对比博帕尔灾难、泰诺中毒和挑战者号航天飞机爆炸三个案例，分析了工业危机的特征及其相互关系，并指出了未来研究方向。
ABSTRACT This article provides a conceptual framework for understanding industrial crises. These crises are organizationally‐based disasters which cause extensive damage and social disruption, involve multiple stakeholders, and unfold through complex technological, organizational and social processes. The characteristics of industrial crises are illustrated through a comparison of three diverse crises ‐ the Bhopal disaster, the Tylenol poisonings, and the explosion of the space shuttle Challenger. Relationships among these characteristics are presented in a model of industrial crisis. Some issues for further research are identified.