Shared Situation Awareness as a Contributor to High Reliability Performance in Railroad Operations
研究了铁路工人（如线路工、列车员、调度员）之间非正式的合作策略如何通过共享态势感知提升运营效率、安全性和抗错能力，并讨论了利用数字技术支持这些策略的设计启示。
Cooperative strategies of individuals within a distributed organization can contribute to increased efficiency of operations and safety. We examine these processes in the context of a particular work domain: railroad operations. Analyses revealed a variety of informal cooperative strategies that railroad workers have developed that span across multiple railroad crafts including roadway workers, train crews, and railroad dispatchers. These informal, proactive communications foster shared situation awareness across the distributed organization, facilitate work, and contribute to the overall efficiency, safety, and resilience to error of railroad operations. We discuss design implications for leveraging new digital technologies and location-finding systems to more effectively support these informal strategies, enhance shared situation awareness, and promote high reliability performance.