Outsourcing and Inter/lntra Supply Chain Dynamics: Strategic Management Issues
通过行动探究方法分析信息技术服务外包，研究母公司与外包团队之间的战略问题和内外部关系，发现心理契约、权力和信任等行为问题对外包成败至关重要。
SUMMARY This article analyzes the outsourcing of information technology services, using an action inquiry methodology. Research spanned the disengagement and beginning of IT service functions transferred from work groups in the parent company to outsource teams. Results identified the importance of addressing strategic issues and inter/intra relationships between parent company team members and their outsource‐counterparts. Conclusions indicate that behavioral issues such as psychological contracts within inter/intra work groups, power and trust are highly significant managerial issues in the success or failure of an outsourcing strategy.