RECRUITMENT COMMUNICATION MEDIA: IMPACT ON PREHIRE OUTCOMES
研究招聘中不同沟通媒介（面对面、视频、音频、文本）如何通过媒介特征影响求职者对信息的可信度、满意度及加入组织的意愿和行为，对招聘实践有参考价值。
An unanswered question in recruitment research is whether and how the media used to communicate recruitment messages influence important outcomes. Drawing from research and theory on persuasive communication and media richness and features, we propose and test a model of the effects of media and media features (amount of information, opportunities for 2‐way communication, personal focus, social presence, symbolism) on communication outcomes (credibility and satisfaction), attitudes, intentions, and behavior associated with joining the organization. Results of an experiment with 989 undergraduate students show that a constant recruitment message delivered via different media (face‐to‐face, video, audio, text) influenced perceptions of featares, and perceptions of features were related to important pre‐hire outcomes.