Organizational Change and Barriers to Innovation: A Case Study in The Italian Public Sector
研究意大利公共部门行政办公室引入新工作组织后，员工主动提出的改进方案反遭自身抵制，分析员工拒绝自身提议的变革并试图恢复原状的原因，揭示个人认可对公共部门创新障碍与机会的影响。
This study describes the introduction of a new working organization in an administrative office of the Italian public sector. Staff members actively contributed and realized their ideas to improve service and increase organizational flexibility. These improvements resulted in a paradox: they went unrecognized by the staff members themselves who moreover sabotaged them to reproduce the organizational malfunctions existent prior to the changes. This study aims to understand both why staff members rejected the changes that they themselves had proposed and why they sought to return to their previous situation. The analysis seeks to shed light on the importance of individual recognition for the public employee and how this variable influences both barriers to, and opportunities for, innovation in the public service organization.