Strategic human resource management at Sears
描述了西尔斯公司的人力资源管理系统，包括使命沟通、员工培训、绩效与激励薪酬、员工选拔和基础HR服务，并讨论了未来挑战。
This article describes the HR Management System in place at Sears. Key emphases of Sears' HR management infrastructure include: (1) formulating and communicating a corporate mission, vision, and goals, (2) employee education and development through the Sears University, (3) performance management and incentive compensation systems linked closely to the firm's strategy, (4) validated employee selection systems, and (5) delivering the "HR Basics” very competently. Key challenges for the future include: (1) maintaining momentum in the performance improvement process, (2) identifying barriers to success, and (3) clearly articulating HR's role in the change management process. © 1999 John Wiley & Sons, Inc.