The Impact of Individual Expectations and Expectation Conflicts on Virtual Teams
探讨虚拟团队成员中不同期望的存在以及期望不匹配的影响，指出心理契约文献认为期望不匹配导致负面结果，而学习文献则认为其促进学习，形成理论悖论。
Virtual teams are characterized by geographical dispersion, organizational, and cultural heterogeneity, and their members have little history and lateral and weak relationships. Literature denotes the importance of expectations in virtual settings, but individual expectations of virtual team members are hardly investigated. In this article, the author discusses the presence of different kinds of expectations and the impact of mismatches of individual expectations within virtual teams. Psychological contract literature states that expectation mismatches result in negative outcomes, whereas learning literature posits that mismatches enhance learning. These concepts addressing mismatches of expectations are discussed as a theoretical paradox.