MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT
探讨如何通过理论发展来改进全面质量管理的研究与实践,整合了管理科学、社会学、心理学等多学科视角,为学者和从业者提供理论框架。
James W. Dean, Jr., David E. Bowen, Management Theory and Total Quality: Improving Research and Practice through Theory Development, The Academy of Management Review, Vol. 19, No. 3, Special Issue: "Total Quality" (Jul., 1994), pp. 392-418