How Can Supervisors Improve Employees’ Intention to Help Colleagues? Perspectives From Social Exchange and Appraisal-Coping Theories
基于社会交换理论和评价应对模型，研究发现主管的负面情绪会降低员工帮助同事的意愿，而员工宜人性和主管-员工关系（guanxi）能调节这一影响，为管理者提供了情绪管理和关系建设的实践启示。
Previous studies have not sufficiently investigated how supervisors can improve employees’ intention to help their colleagues. Therefore, research regarding this issue is required. Social exchange theory and the appraisal-coping model were adopted herein to hypothesize that supervisor-employee guanxi—informal interpersonal connections that involve the exchange of favors—and a supervisor’s negative mood are associated with employees’ intention to help their colleagues. The findings indicate that employees’ intention to help their colleagues is negatively related to their supervisor’s negative mood but positively related to employee agreeableness. Furthermore, for employees who have weak guanxi with their supervisors, the negative mood of the supervisors is negatively related to the employees’ intention to help colleagues, but this relationship does not apply to employees who have strong guanxi with their supervisors. The findings suggest that supervisors should manage their negative moods and strengthen their guanxi with employees to improve their employees’ intention to help colleagues.