360‐degree feedback with systematic coaching: Empirical analysis suggests a winning combination
研究发现，将360度反馈与提升自我意识和行为管理的辅导相结合，能改善管理者和员工的满意度、承诺和留任意向，并间接提升企业绩效。
Abstract Wanted: High‐performance work practices to gain a competitive advantage. An increasingly common answer to this desperate call is 360‐degree programs; unfortunately, they have, at best, mixed reviews when empirically assessed. This study found that a way to improve the effectiveness of 360s may be to combine them with coaching focused on enhanced self‐awareness and behavioral management. In a small manufacturer, this feedback‐coaching resulted in improved manager and employee satisfaction, commitment, intentions to turnover, and at least indirectly, this firm's performance. This feedback‐coaching may be a winning combination to help in the competitive battles in today's global economy. © 2004 Wiley Periodicals, Inc.