Managers Doing Leadership: The Extra-Ordinarization of the Mundane
基于一家大型国际知识密集型公司的案例研究，本文重新思考领导力，关注管理者日常行为（如倾听和闲聊）如何被赋予特殊情感价值，从而将平凡之事非凡化。
Based on a case study of managers in a large, international knowledge-intensive company this article suggests a rethinking of leadership, taking the mundane, almost trivial, aspects of what managers/leaders actually do seriously. In the study, the managers interviewed emphasized the importance of listening and informal chatting. Managers listening to subordinates are assumed to have various positive effects, e.g. people feel more respected, visible and less anonymous, and included in teamwork. Rather than certain acts being significant in themselves, it is their being done by managers that gives them a special, emotional value beyond their everyday significance. Leadership is conceptualized as the extra-ordinarization of the mundane.