Communications enhancement: A process dividend for the organization and the HRM Department?
研究133家爱尔兰组织实施质量倡议对内部沟通流程的影响，发现沟通得到增强但人力资源部门参与不足，且员工对无形沟通需求的期望尚未完全满足。
This article reports on a study of 133 Irish organizations implementing Quality Initiatives (QIs), focusing particularly on the impact of these initiatives on internal communications processes and the role played by the human resource (HR) function in these changes. Results indicate the overall success of the QIs in enhancing internal communications processes, but highlight two issues: the absence of HR function involvement in the deliverance of these communications enhancements and the perception by most respondents that, while the stated tangible QI objectives have been achieved, there is still some distance to be travelled to fulfill employee expectations on the more intangible communications-based needs. The implications of these findings are discussed in terms of the changing face of the HR function and the long-term success of QIs.