Assessing Operations Management from a Strategic Perspective
从战略角度审视运营管理，识别文献中三个常见主题和七个缺失主题，指出运营管理研究因缺失主题而受到部分批评，并建议加强运营策略的实证研究。
Manufacturing strategy research, together with service operations and strategy research, form the background for an examination of operations management. Although much of the assessment and critique is directed at operations strategy, traditional operations management issues such as technology, productivity, and quality also come under scrutiny as to their role in strategy. This review identifies three common themes and seven missing themes in the literature, contrasting the "'content" variables so frequently investigated within operations management-quality, cost, delivery, and flexibility-against strategic "process" variables. Conclusions include the partial indictment of operations management literature through the missing themes, an indictment that can be shored-up through increased empirical research in operations strategy that focuses on content, process, and performance.